Warranty, Replacement, and Refund Policy

We are committed to providing a fair and transparent customer experience. This policy outlines the terms of warranty, replacement, compensation, and issue resolution related to the digital products and services offered through the store.

Section 1: 3D Printed Products Policy

1. Product Categories

A. Custom 3D Printed Products (Personalized Items):

Examples include (but are not limited to):

Name tags, personalized keychains, custom pendants, items with names, dates, logos, or special requests.

• All customized products are made specifically upon the customer’s request.
• No returns, exchanges, or refunds are accepted for customized items unless the product arrives defective or damaged.
• Minor variations in color, texture, layer lines, or finish are considered normal characteristics of 3D printing and do not qualify as defects.
• Once production starts, the order cannot be canceled.

B. Standard 3D Printed Products (Non-Custom Items)

Examples include:

Giveaways, decorative items, stands, holders, and general-purpose printed products.

These items are eligible for return or exchange under the conditions listed below.

2. Quality & Damage Policy

• The customer must inspect the product upon delivery.
• If the product arrives damaged, broken, or clearly defective, the customer must contact us within 48 hours of delivery, providing:
  • Clear photos or videos of the defect
  • The order number
• If the issue is confirmed to be caused by us, the customer is entitled to:
  • A replacement product, or
  • A full or partial refund (at our discretion)

Failure to report within the specified timeframe voids the right to compensation.

3. Change-of-Mind Returns

• Returns due to change of mind are accepted only for non-custom (standard) products.
• The product must be:
  • Unused
  • In its original condition
  • Returned in proper packaging
• The customer is responsible for return shipping costs.

4. Shipping & Refund Deductions

• Estimated shipping cost: approximately 23 SAR (subject to carrier changes).
• In case of an approved refund:
  • Return shipping costs are paid by the customer.
  • The return shipping cost will be deducted from the refunded amount.
• Original shipping fees (if any) are non-refundable unless the issue is caused by us.

5. Non-Refundable Cases

Refunds or replacements will not be issued in the following cases:

• Normal wear and tear
• Slight color differences due to filament batches
• Layer lines or surface texture typical of 3D printing
• Damage caused by misuse, heat exposure, water, or improper handling
• Customer-provided design errors (misspelled names, wrong dimensions, etc.)

6. Final Notes

• 3D printed products are not injection-molded items; aesthetic differences are expected and accepted upon purchase.
• By placing an order, the customer confirms understanding and acceptance of this policy.

Section 2: Code Products (Microsoft keys, games, etc.)

Blue Spark guarantees that the service activated via the code will function for a full year from the activation date, provided it is activated within 7 days of purchase.

• Warranty does not cover:

1. 1. Reuse on a different account/device.
   2. Reinstalling the OS.
   3. Using a pirated or virus-infected system.
   4. Failing to activate the code within 7 days.

• Compensation Policy:

1. 1. If the code fails within 7 days, we’ll replace it with a new one.
   2. If the software stops working during warranty and no replacement is available, we refund the remaining period.

Example: Bought a program for 120 SAR, failed in month 3, and 9 months remain, You’ll be refunded 90 SAR.

1. 1. Codes are non-refundable and non-returnable after delivery.

Section 3: Subscriptions (Discord Nitro, Spotify, Netflix, etc.)

We activate subscriptions within 72 hours and ensure access for the full period.

• Warranty void if:
• 1. The customer changes or cancels the plan manually.
  2. The customer changes any detail or does not follow fair use policy of the subscription provider.
     
     
• Compensation Policy:
• 1. If the subscription stops, we will either reactivate it or refund the remaining value.
  2. Example: A 60 subscription for 12 months fails after 3 and 9 months remain, You'll get 45 SAR back.

Section 4: Digital Gaming Services

1. Transfer Accounts (Ownership Transfer)

Transfer accounts are digital accounts where access credentials are provided to the customer after the order is completed, and the customer becomes fully responsible for managing the account upon delivery.

The customer is responsible for changing all account credentials and security details immediately after receiving the account, including but not limited to the password, email address, and any associated verification methods.

The store shall not be held responsible for any loss of access, unauthorized use, or security breach occurring after the account credentials have been delivered to the customer.

Certain accounts or games may remain subject to the terms, policies, and restrictions of the original platform provider or publisher, and the customer is solely responsible for complying with such terms.

2. Shared Access Accounts

Shared accounts are temporary digital access services that remain under the ownership and management of the store. Customers are granted a limited, non-exclusive, and revocable right to access and use the account only during the subscription period.

Customers are strictly prohibited from:

• Changing account credentials,
• Modifying the email address or password,
• Enabling additional security methods,
• Sharing the account with third parties,
• Modifying account settings,
• Or performing any action that may affect the stability, security, or accessibility of the service.

The store reserves the right to suspend, restrict, or terminate access to the account at any time in the event of misuse, violation of these terms, or behavior that may negatively affect the service or other users.

3. Delivery & Activation

Account access details are delivered electronically through the website or approved communication channels.

The store aims to provide account accessibility for up to 6 months from the purchase date, depending on the nature of the service and external platform conditions.

However, this does not constitute an unconditional guarantee of uninterrupted service in circumstances beyond the store’s reasonable control, including but not limited to:

• Platform updates,
• Security systems,
• Technical restrictions,
• Publisher limitations,
• Or actions taken by third-party service providers.

4. Protection Systems & Activation Scheduling (Denuvo and Similar Systems)

Certain games may use digital protection systems, including but not limited to Denuvo, which can impose activation limitations on the number of devices or activations within a certain timeframe.

Accordingly, activation scheduling may be required to determine a suitable activation time.

If the customer misses the scheduled activation time, one rescheduling request may be granted. If the customer misses the second scheduled time, the store reserves the right to cancel or reevaluate the order and service availability.

5. Shared Account Access Policy

Customers may request re-access or reactivation within reasonable and normal usage limits and in accordance with platform limitations and service stability requirements.

The store reserves the right to regulate login frequency, activation requests, or account access timing in order to maintain service quality and operational stability.

6. Compensation & Support Policy

If a technical issue is determined to be directly caused by the store, the case will be reviewed by the support team. Resolution options may include:

• Providing a replacement account,
• Extending the access period,
• Partial compensation,
• Or full compensation, depending on the nature of the issue.

Compensation does not apply in cases involving:

• Violation of usage instructions,
• Unauthorized modifications,
• Sharing account access with third parties,
• Platform-imposed restrictions,
• Or misuse of the service.

7. Abuse, Fraud, & Unauthorized Use

In the event of abuse, fraudulent activity, unauthorized sharing, or attempts to bypass service restrictions, the store reserves the right to take appropriate action, including but not limited to:

• Immediate suspension of access,
• Service termination,
• Order cancellation,
• Permanent restriction from future services,
• Or refusal of compensation requests.

This includes allowing third parties to access the account, attempting to alter account credentials, or bypassing technical or platform-related limitations.

Important Notice – Customer Support Hours, Our official customer support hours are:

Sunday to Saturday: from 4:00 PM to 09:00 PM

(GMT +03:00)

Contacting us outside these hours does not constitute negligence or fault from our side. An automated reply clearly states our working hours.

Therefore, any complaints due to non-response outside working hours are considered invalid.

For support or questions, contact us via WhatsApp or our official channels.

Section 6: Mutual Agreement to all terms, conditions, and refund/warranty policies

By placing an order through our website or any official Blue Spark channel, you automatically agree to all terms, conditions, and refund/warranty policies as stated.