Skip to Content

Warranty, Replacement, and Refund Policy


Section 1: 3D Printed Products Policy

1. Product Categories

A. Custom 3D Printed Products (Personalized Items)

Examples include (but are not limited to):

Name tags, personalized keychains, custom pendants, items with names, dates, logos, or special requests.

  • All customized products are made specifically upon the customer’s request.
  • No returns, exchanges, or refunds are accepted for customized items unless the product arrives defective or damaged.
  • Minor variations in color, texture, layer lines, or finish are considered normal characteristics of 3D printing and do not qualify as defects.
  • Once production starts, the order cannot be canceled.

B. Standard 3D Printed Products (Non-Custom Items)

Examples include:

Giveaways, decorative items, stands, holders, and general-purpose printed products.

These items are eligible for return or exchange under the conditions listed below.


2. Quality & Damage Policy

  • The customer must inspect the product upon delivery.
  • If the product arrives damaged, broken, or clearly defective, the customer must contact us within 48 hours of delivery, providing:
    • Clear photos or videos of the defect
    • The order number
  • If the issue is confirmed to be caused by us, the customer is entitled to:
    • A replacement product, or
    • A full or partial refund (at our discretion)

Failure to report within the specified timeframe voids the right to compensation.


3. Change-of-Mind Returns

  • Returns due to change of mind are accepted only for non-custom (standard) products.
  • The product must be:
    • Unused
    • In its original condition
    • Returned in proper packaging
  • The customer is responsible for return shipping costs.


4. Shipping & Refund Deductions

  • Estimated shipping cost: approximately 23 SAR (subject to carrier changes).
  • In case of an approved refund:
    • Return shipping costs are paid by the customer.
    • The return shipping cost will be deducted from the refunded amount.
  • Original shipping fees (if any) are non-refundable unless the issue is caused by us.


5. Non-Refundable Cases

Refunds or replacements will not be issued in the following cases:

  • Normal wear and tear
  • Slight color differences due to filament batches
  • Layer lines or surface texture typical of 3D printing
  • Damage caused by misuse, heat exposure, water, or improper handling
  • Customer-provided design errors (misspelled names, wrong dimensions, etc.)


6. Final Notes

  • 3D printed products are not injection-molded items; aesthetic differences are expected and accepted upon purchase.
  • By placing an order, the customer confirms understanding and acceptance of this policy.


Section 2: Code Products (Microsoft keys, games, etc.)

Blue Spark guarantees that the service activated via the code will function for a full year from the activation date, provided it is activated within 7 days of purchase.

  • Warranty does not cover:
    1. Reuse on a different account/device.
    2. Reinstalling the OS.
    3. Using a pirated or virus-infected system.
    4. Failing to activate the code within 7 days.
  • Compensation Policy:
    1. If the code fails within 7 days, we’ll replace it with a new one.
    2. If the software stops working during warranty and no replacement is available, we refund the remaining period.

Example: Bought a program for 120 SAR, failed in month 3, and 9 months remain, You’ll be refunded 90 SAR.

    1. Codes are non-refundable and non-returnable after delivery.


Section 3: Subscriptions (Discord Nitro, Spotify, Netflix, etc.)

We activate subscriptions within 72 hours and ensure access for the full period.

  • Warranty void if:
    1. The customer changes or cancels the plan manually.

  • Compensation Policy:
    1. If the subscription stops, we will either reactivate it or refund the remaining value.
    2. Example: A 60 subscription for 12 months fails after 3 and 9 months remain, You'll get 45 SAR back.

Section 4: Gaming Accounts

  • Private Accounts (Ownership Transfer)
    1. The account becomes fully yours.
    2. You must change account details upon delivery, If you don’t, we’re not responsible for loss/hacking.

  • Shared Accounts (Rental)
    1. Accounts remain owned by the store.
    2. Changing data/settings is strictly forbidden.
    3. We reserve the right to revoke access if rules are violated.

  • ️ Delivery Options:
    1. Auto via Website or manually via WhatsApp.
    2. Guaranteed access for 6 Months, After that, case-by-case support.

  • Important – Denuvo Protection:

Some games use Denuvo, a security system that limits activation to 5 devices per day.

    1. We must schedule your activation time in advance.
    2. One reschedule is allowed. If you miss the first reschedule, we’ll cancel and fully refund the order.

  • Shared Account Access Policy:

The store guarantees multiple access attempts to the shared account for a period of 6 months from the purchase date.

  1. Access is limited to once every 3 weeks maximum.
  2. Any access requests exceeding this limit are considered a violation of the usage policy.
  • Compensation Policy:

If an issue occurs from our side, We’ll provide a replacement account or full refund within the 6 Months.

  • Fraud, Abuse, and Misuse:

If any fraud, misuse, or attempt to share the account with third parties is proven (including allowing other individuals to access the account), the store has the right to:

  1. Immediately revoke access to the account,
  2. Terminate the subscription without any refund,
  3. Consider the order void due to violation of the terms and conditions.



  • Important Notice – Customer Support Hours, Our official customer support hours are:

Saturday to Thursday: from 11:00 AM to 09:00 PM

Friday: from 02:00 PM to 09:00 PM

(GMT +03:00)

Contacting us outside these hours does not constitute negligence or fault from our side. An automated reply clearly states our working hours.

Therefore, any complaints due to non-response outside working hours are considered invalid.

By placing an order through our website or any official Blue Spark channel, you automatically agree to all terms, conditions, and refund/warranty policies as stated.

For support or questions, contact us via WhatsApp or our official channels.

Policy Reviewed at: [2026/03/01]